Frequently asked questions

Every listing names the exact chassis codes and variants it was cut for, and nothing else. If your car is on that list, it fits. If it is not on the list, we have not tested it on your car and we will not tell you it will work.

Nothing goes on the site until it has been tested on the car it is listed for, so the fitment list is what we have actually verified rather than what a spec sheet claims.

LCI is the mid-life facelift. Manufacturers change headlights, bumpers and trim partway through a model's life without changing the model name, so a pre-LCI and an LCI car of the same year can take completely different parts.

It is the single most common reason people order the wrong part. If you are not certain which one you have, send us your build details and we will tell you.

Yes, and we would rather you asked. Send us your car, model and year, plus any smaller specifications you know such as LCI or LCI2, and a photo of the part you are replacing if you can.

We will confirm the right fit before you order rather than sorting out a return afterwards.

We will not guess. If your car is not on the fitment list, we have not tested that part on one, so we cannot tell you it fits.

Tell us what you are driving anyway. We add cars to the range as we test them, and knowing what people are asking for shapes what we do next.

Each listing spells out what the kit includes and what, if anything, you need on hand. Where a part needs specific hardware or a particular tool, it is stated on the product page rather than left for you to discover during the install.

All prices on this site are in Australian dollars and include GST where applicable. The price you see is the price you pay - there is nothing added at checkout for Australian orders.

If your order has not been dispatched yet, contact us and we will change or cancel it at no cost. Orders are dispatched within 2-3 business days, so get in touch as soon as you can.

Once a parcel is with the carrier we cannot recall it, but our 30-day returns still apply once it reaches you.

Stock status is shown on each product page. If something is not available you will see it there rather than finding out after you have paid.

Yes. Australian postage is free with no minimum and no per-item charge, so a larger order costs no more to send. New Zealand is a flat rate whatever you order.

Australia and New Zealand. We do not ship anywhere else at the moment.

Standard postage is free on every Australian order, with no minimum spend. New Zealand orders are charged a flat rate shown at checkout, whatever the order size.

Within 2-3 business days. We do not dispatch on weekends or public holidays.

We are a small operation and orders are packed by the same people who run the workshop, so we would rather give you a realistic window than promise same-day and miss it.

Counting business days from dispatch, the carrier estimates Sydney metro at 1-2 days, NSW regional 2-4, interstate metro 2-5, remote areas 5-10 and New Zealand 5-12.

These are the carrier's estimates rather than guarantees, and they stretch over sale periods and public holidays. Full detail is on our postage and delivery page.

Every order ships tracked. You get a confirmation email when you order and a second email with the tracking number once the label is created. Tracking can take up to 24 hours to show movement.

If it has not updated two business days after dispatch, tell us and we will chase the carrier.

Check with anyone else at the address, look for a card, and check whether the carrier left it in a safe place or at a collection point. If it still has not turned up, send us your order number and we will open an enquiry with the carrier.

Yes. An installation video is included with your purchase, filmed on the car the part was made for rather than a generic walkthrough. It comes with the order, not as a paid extra.

Most of our parts are designed to go on with hand tools and patience. The product page tells you what is involved before you buy, so you can judge it honestly against your own setup and skill level.

If a job genuinely needs a workshop, we say so on the listing instead of letting you find out halfway through.

Yes. We fit parts at our own workshop in Western Sydney, by the same people who tested the part in the first place.

Book it through our professional installation page and tell us your car, model and year. We will confirm a time and what it will cost before you commit to anything.

Fitting an aftermarket part does not automatically void a manufacturer warranty in Australia, but a manufacturer can decline a claim where the part caused the fault. How that plays out depends on your car, your warranty terms and the specific fault.

If a warranty claim is a concern for you, check your terms with your dealer before fitting anything. We would rather you knew where you stand than took our word for it.

Yes, within 30 days of delivery. The item needs to be unused and unfitted, in its original packaging with all hardware and documentation.

For a change-of-mind return you cover the return postage, and we recommend a tracked service - we cannot refund an item that does not reach us.

That one is on us. If an item arrives damaged, is faulty, or does not match the fitment we listed or confirmed with you, we cover the return postage and either replace it or refund it in full, whichever you prefer.

Send us photographs of the item and its packaging. That usually settles it without the part needing to come back at all.

Not for change of mind. Parts that have been test-fitted, drilled, cut, trimmed, painted, wrapped or otherwise modified cannot go back.

A fault is different. If a part failed or was not as described, being fitted does not stop you making a claim.

Refunds are usually processed within 5 business days of your return passing inspection, back to the payment method you used. Your bank or card issuer may take a few days longer to show it.

Nothing in our policies takes away the consumer guarantees you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including a replacement or refund for a major failure.

What we offer is in addition to those rights, not instead of them.