Policies
Returns & refunds
Last updated: September 2026. This policy applies to orders placed at Final Spec (ABN 96 671 418 992).
Your rights under Australian Consumer Law
Nothing in this policy takes away the consumer guarantees you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The policy below is offered in addition to those rights, not instead of them.
30-day change of mind
If you change your mind, you have 30 days from the day your order is delivered to request a return.
To be accepted, the item must be unused and unfitted, in the condition you received it, and in its original packaging with any hardware, fixings and documentation included. Parts that have been test-fitted to a vehicle, drilled, cut, trimmed, painted, wrapped, heated or otherwise modified cannot be returned for change of mind.
For change-of-mind returns you cover the return postage, and we recommend a tracked service - we cannot refund an item that does not reach us. Original shipping charges are not refunded.
Once your return arrives and is inspected, we will refund the purchase price to your original payment method. Refunds are typically processed within 5 business days of the item passing inspection, though your bank or card issuer may take longer to show it.
Faulty, damaged or wrong-fitment items
If an item arrives damaged, is faulty, or does not match the fitment we listed or confirmed with you, that is on us. We will cover return postage and either replace the item or refund it in full, whichever you prefer.
Tell us within a reasonable time of noticing the problem and include photographs of the item and, where relevant, the packaging it arrived in. Photographs let us resolve most cases without sending the part back at all.
Fitment, and why we ask first
Many of our parts are made for a specific model, year and variant. If you are unsure whether a part suits your car, contact us before ordering with your car, model and year, plus any finer specifics such as LCI or a particular variant. We would rather answer the question than process a return.
If you order the wrong variant despite the fitment we listed, that is treated as a change-of-mind return under the terms above.
Items we cannot accept back
Parts that have been fitted, modified or damaged after delivery; items returned without their original packaging; and items returned outside the 30-day window. Special-order and custom-made items are non-returnable for change of mind, and we will tell you clearly before you buy if an item falls into that category.
How to start a return
Email us at finalspecshop@gmail.com with your order number, what you would like to return and why. We will reply with a return authorisation and the return address. Please do not send anything back before you have heard from us, as unannounced returns can go astray.
Returns address
Final Spec
[ADD STREET ADDRESS], Western Sydney NSW [ADD POSTCODE], Australia
finalspecshop@gmail.com
Mechanic-owned. Every product tested before it goes on the site.
Get in touch
finalspecshop@gmail.com
Western Sydney NSW
Australia
Ships to Australia & New Zealand
© 2026 Final Spec. ABN 96 671 418 992. All prices in AUD and include GST where applicable.
Built in Western Sydney.
